portfolio
Industry

Education, Non-Profit

Employees

85 Employees

Project

Managed Services

Problem

Existing IT provider was asking for additional money to fix unreliable IT systems. The staff lost confidence in their IT platform while leadership felt "nickel and dimed" every time they had an issue.

Solution

Eliminated IT issues without an expensive upgrade while reducing IT costs by $245,735 over a 5-year period (30%). We also prevented a wasteful investment that would have “fixed” the system crashing issue. Additionally, $24,300 was saved by re-negotiating internet, communications and vendor contracts.

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portfolio
Industry

Construction

Employees

118 Employees

Project

Security, Server

Problem

Email was crashing for 118 employees, preventing project managers from receiving their daily work orders. Additionally, the customer was required to pass a security audit in the next 30 days.

Solution

Switching from an in-house IT team, costs were reduced by 73.93% while also fixing the crashing IT systems. Our security team implemented an IT strategy that allowed them to pass their security audit with excellence.

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portfolio
Industry

Transportation

Employees

31 Employees

Project

Managed Services, Security

Problem

Internet provider was asking for an additional $500 month on a 3-year contract to “fix” the unreliable internet. In addition, cell phones had no service inside the building.

Solution

Prevented a wasteful $18,000 over a 3-year period which would not have fixed the internet. Instead customer invested $4800 which resolved the issue and put a proper security system in place to protect the business from hackers. We also installed multiple wireless access points in the building, allowing cell phones to utilize WIFI calling.

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portfolio
Industry

Construction

Employees

71 Employees

Project

Managed Services, Security

Problem

Slow response from IT vendor caused service delivery issues, costing the company thousands of dollars in lost revenue. Additionally, unreliable internet forced staff to utilize mobile hotspots, pushing the customer over their data limits. Business also wanted a solid security and disaster recovery plan.

Solution

Email was migrated to Office 365, we fixed failing hardware causing internet outages, and implemented a sophisticated security plan to protect the business. Overall technical issues have been reduced by 62% and staff no longer require mobile hotspots for internet access.

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portfolio
Industry

Oil

Employees

50+ Employees

Project

Security, Server

Problem

IT network didn’t have centralized systems to manage employees and file access.

Solution

Setup multiple virtual servers, including file sharing, email, and domain controller. This allowed all employees to have unique logins with automated access to shared files and printers. With all files centralized, we implemented regular backups to protect the data.

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portfolio
Industry

Insurance

Employees

15 Employees

Project

New Building Setup, Security

Problem

A growing insurance company signed a lease on a new building which needed setup from scratch.

Solution

Customer signed up for Complete Care, our all-encompassing solution that includes unlimited IT support and computer systems. Advised customer on IT infrastructure including internet drops, phone system, internet contracts, and computer hardware. We implemented an eight-layer security approach, protecting the business from future threats.

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portfolio
Industry

Professional Services

Employees

10 Employees

Project

Security, Server

Problem

Computer systems were infected with Ransomware, making all files locked and not accessible.

Solution

Implemented an eight-layer security approach, protecting the business form future threats. Data was recovered through backups, we installed new security appliances, and got the business back online with minimal interruption.

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portfolio
Industry

Government

Employees

32 Employees

Project

Managed Services, Security

Problem

Budget cuts forced layoffs of all internal IT teams, creating uncertainty in how technical operations would continue moving forward. Entity was also required to maintain strict IT security policies and procedures.

Solution

Entity saved $461,116 (83%) over a 3-year period by outsourcing their IT support and security to Desert IT. We took the time to learn their operations inside and out, reducing the risk when changing IT providers.

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