IT Support & IT Services

What Sets Desert IT Solutions Apart from the Crowd?

Desert IT Solutions’ founders, Kie Liang and Brian Arredondo, had been working in the managed IT services field for many years prior to the launch of the company. Their experience as employees in some of the largest IT support providers in the country helped them to see a hole in the market that they felt needed to be repaired.

Kie noticed that as managed IT service providers grew quickly, they lost their ability to provide customized, personal service to each of their customers. Smaller clients, in particular, tended to get neglected.

Propelled by a vision of a managed IT services company that provided customers with “white glove service,” Kie founded Desert IT Solutions in 2015. Brian soon after joined Kie as a partner and assisted with expanding the business into other cities.

The Desert IT Solutions approach to Managed IT Services placed them in the unique position of being able to provide exemplary technology solutions with the small to mid-sized business market in mind.

IT Support

What Is the Process of Working with Desert IT Solutions?

The Desert IT Solutions team bases our work processes on relationships. In the initial stages of any project, we take the time to meet with you to understand the bigger picture of what you are trying to achieve. Armed with these facts, we are then uniquely positioned to craft the IT assets and support you need to take you there.

But what truly sets Desert IT Solutions apart from the competition is that we don’t send a salesman in a suit on a mission to sell you a cookie cutter approach to managed IT services. Our high-level technology experts attend that very first meeting. This process is critical for us to grasp the tools and support you need to meet your goals. We want all of the problem solvers at the table from the very beginning to bring the very best solutions to you.

The truth is that some of the things you are already doing are working well for you. We don’t want to change that. We simply want to enhance your IT environment to enable you to do the work of your business most effectively.

We ask the following questions:

  • What is already working well for you?
  • What needs improvement?
  • What current challenges are you facing?

The answers to these questions give us what we need to build a tailor-made IT environment which retains what was already working well for you and provides solutions for what wasn’t.

Desert IT Solutions operates on a month to month basis. With no long-term contracts to prevent you from moving on to another IT support company, you are free to end your services with us at any time. However, each month, we make it our personal mission to earn your repeat business. We do not take the privilege of serving you lightly.

We put a high level of strategy and business thought process into serving your company from Day One. We aren’t just technicians. We are business partners that help you scale your company with the necessary expertise to avoid common pitfalls.

Best of all, hiring us costs less and offers you far less risk than hiring in-house IT employee. Desert IT Solutions offers you more support for a lower monthly fee. What could be better?

What Are Desert IT Solutions Professional Associations?

Desert IT Solutions takes pride in serving their community. Part of this vision includes participation in professional associations.

  • Chamber of Commerce – Bloomington Il
  • Microsoft Partner
  • Dell Partner
  • Cisco Partner

What Are Desert IT Solutions Core Values?

Desert IT Solutions carefully cultivates our company culture. We view ourselves as “white glove overachievers.” This focus means we demand a lot of ourselves so that we can deliver the very best to you.

Our expert technicians are committed to going to the ends of the earth to provide the right IT solutions and service to you.

Why Us As Your IT Support Company?

Our mission is to make your life simple by being the most knowledgeable, professional, and easy to work with technology company on the planet.

We believe that any organization is only as good as its core values. Our reputation is built upon the following values that are the heart of our business:

  • Relationships come first.
  • White glove service is the standard.
  • Growth is achieved through facing challenges.
  • Listening is the key to understanding others.
  • Integrity is everything.